1 - General Conditions of Sale
The present conditions are intended to regulate the use of the services offered by Thermofrontier, Lda., In online sale, which operates through a store with physical space and through the Internet from its websites (www.thermofrontier.pt and www.tinteirosalimentares.com), selling its customers technological, electronic products, multimedia systems, audio / video players, sound and image recording devices, food consumables and other consumables for printers, etc.
The points that make up these General Conditions are binding on both parties and form an integral and inseparable part of the purchase and sale contract whose effectiveness operates with the confirmation of the customer, given following the acknowledgment of receipt of the order by Thermofrontier, Lda. , in accordance with article 29 of Decree-Law no. 7/2004, of 27 January and no. 1 of article 405 of the Civil Code that embraces the principle of autonomy of will and pacts between the parties contractors.
2 - Ordering, selling, shipping and delivery process
Stocks: II - Product information
Thermofrontier, Lda., Disclaims all responsibility for the validity of the content of the technical sheets and product descriptions, as well as the photographs that are used to illustrate them, since they come from the respective manufacturers. In its commitment to quality and customer service, it will make every effort to ensure that products published as immediate availability are available at all times. In exceptional circumstances of multiple orders or others that cause the product to run out of stock, the order and the contract signed between both parties lose their effect. In these cases, the amount paid by the customer is fully returned to the customer in the event of prepayment, without being able to produce any indemnity in favor of either party for breach of contract, emerging damage or loss of profit.
3 - Product information
Thermofrontier, Lda., Disclaims all responsibility for the validity of the content of the technical sheets presented and the product descriptions, as well as the images or videos that are used to illustrate them, since they come from the respective manufacturers.
Online orders, payments:
Prepayment (prepayment): By deposit or bank transfer in favor of Thermofrontier, Lda., The order will be sent after receiving the amounts in our account.
Prepayment (prepayment): Through payment by ATM reference Thermofrontier, Lda., Order will be sent after receiving the amounts in our account.
Prepayment (prepayment): Through Paypal system, in favor of Thermofrontier, Lda., Order will be sent after receipt of the amounts in our account.
Against refund: The customer makes the payment in cash at the time of delivery of the goods to the place designated by him, when placing the order.
Definitive Invoice: Once the payment is made, Thermofrontier, Lda., Will issue a definitive physical invoice that will accompany the items of the order placed.
Thermofrontier, Lda., Warns that it will not be able to subsequently modify sales invoices in compliance with current regulations. The invoice will be issued in the name of the individual or company that places the order, so the customer must ensure that he places the order with the correct data, return costs due to insufficient addresses will be charged to the customer.
Delivery time: Depending on the availability of the article (s) and starting counting as long as Thermofrontier, Lda., Is aware of the payment of the article. The delivery time of the goods depends on the delivery location, usually between 24 to 72 hours.
Thermofrontier, Lda., In case of stock outages, the customer will be contacted in order to be informed about delivery times or to be presented with alternatives to the requested item / s.
Place and method of delivery: The order will be delivered to the place designated at the time of order confirmation. It is not possible to change the delivery address indicated initially from the moment the order is invoiced and shipped.
The order will be delivered by the carrier, together with the invoice containing the data that allow identifying the customer, the type of order, the price, the article number and the products it contains. When the customer detects errors at the time of delivery of the goods received or when it is visibly damaged, he must specify the situation therein in the transport form presented by the carrier's employee and communicate the fact to Thermofrontier, Lda., Within 24 hours, through customer service, published on its website
(www.thermofrontier.pt or www.tinteirosalimentares.com). The merchandise will be covered against risks of transport, loss and manipulation at all times until it is delivered to the customer. If no fact is communicated within the period described above, the merchandise is considered to have been delivered in perfect condition. Claims after 24 hours after delivery will not be considered.
4 - Pricing Policy
Thermofrontier, Lda., Reserves the right, at any time and unilaterally, to change the prices of the products and services offered.
The prices of products presented for sale in the national territory by Thermofrontier, Lda., Are invoiced in euros and include VAT at the legal rate in force on the date of invoicing the order. Prices are valid except for typographical errors.
All prices indicated are only valid for products in stock. In the case of products not in stock, due to the great fluctuation of prices in this area, the price will have to be confirmed and may change.
We inform that if the price is indicated on the internet sites (www.thermofrontier.pt or www.tinteirosalimentares.com). are incorrect and manifestly insignificant, regardless of their cause (computer bug, manual error, technical error, etc.), the order will be canceled, even if it has already been confirmed.
5 - RETURNS
Physical Store Purchases
Portuguese law does not provide for returns of products purchased directly from the physical store, except in the event that the right to information is broken. We therefore reserve, in these cases, the right to accept or not refunds.
Sale in our Online Store (distance selling)
Right of free withdrawal:
In accordance with the provisions of article 6 of Decree-Law no. 143/2001, of 26 April, the client has 14 days to terminate the contract without payment of compensation and without the need to indicate the reason , period counting from the day the customer receives the order. To use the right of free resolution, the customer may contact Thermofrontier, Lda., By registered letter or FAX. If it is a technical defect, please contact the brand's technical service first to insure the problem. In case of exercising the right of withdrawal, the customer must keep the products in order to be able to return them in proper conditions of use and in original packaging, to Thermofrontier, Lda., Within a maximum period of 30 days from the date reception. The payment of the transport expenses originated by the exchange or return will be borne by the customer in case of dissatisfaction with the product and by Thermofrontier, Lda., In the case of wrong shipment of the ordered item or item damaged in transport.
6 - Important
In case of deterioration of the product (packaging with physical damage), error in shipment or lack of material in it, you must report it to Thermofrontier, Lda.,. during the 24 hours after delivery, via email, fax or phone.
Thermofrontier, Lda., Will not make any refund of the amount paid, on products handled by the customer, products without the original factory packaging, or goods that are returned incomplete, both in its main elements and accessories.
Equipment that comes from the factory in packaging with a guarantee seal (for example laptops), these same seals cannot show signs of violation under penalty of not being possible to be accepted for return.
The right of withdrawal after the stated period will not be valid, nor on goods or orders made according to the customer's specifications or clearly customized. A product that has been used and / or manipulated loses value in the market, even if it is in perfect condition, so its refund value cannot be that of the initial purchase.
Thermofrontier, Lda., Is not responsible for returns of products handled by the customer, or goods that are incomplete both in their main elements and accessories. Consumers and users will not be considered as those who, without constituting final recipients, acquire, store, use or consume goods and / or services, in order to integrate them in processes of production, transformation, commercialization or provision to third parties, so they do not benefit rights granted to consumers.
To use the right of free resolution, the customer may contact ThermoFrontier, Lda., By registered letter or FAX.
After confirmation of the return by ThermoFrontier, Lda., The customer must send the product (s) to our facilities at Ermesinde. If you send this by CTT, you must choose priority mail. After confirmation by ThermoFrontier, Lda., Of the status of the product (s), a credit note of the full value of the product will be issued. If the customer chooses the refund, it will be made by check.